Effective Date: July 2025
At Perth Patio Magic, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our website and services, you agree to the practices described in this policy.
What is ‘personal information’?
Personal information is any information about an individual that identifies an individual or by which an individual’s identity can be reasonably determined.
Why do we collect personal information?
We collect personal information:
- to provide products and services to our customers;
- to communicate with our customers and contacts;
- to manage and account for our products and services;
- to improve our products and services;
- to market our products and services;
- to send invitations to our events;
- to manage our employees and contractors;
- to manage and deliver our loyalty programs or schemes;
- to fulfil our legal obligations;
- to exercise our legal rights and to issue or defend legal proceedings;
- to generally carry on our business; and
- to assess our customers for creditworthiness or continuing creditworthiness as we reasonably see fit from time to time, for the purposes including but not limited to:
- obtaining and exchanging information with a credit reporting agency, credit provider, credit insurer or insurance broker;
- passing the information on to a debt collector or solicitor;
- exchanging further personal information, including consumer and/or commercial credit information, with another body for any use reasonably connected with the provision of credit or the collection of debts.
- We also collect any other information necessary or reasonably required to provide the specific products and services our customers require.
- We do not collect any sensitive personal information such as sexual preferences or practices, criminal records, health status, race, culture, religion, philosophical beliefs, political opinions or any other information which is not relevant to the conduct of our business and our relation with our customers.
Data Collection
We collect and store the following personal data to assist in providing our services:
- Name
- Email Address
- Phone Number
- Address
This information is used to facilitate communication with you, assist in pricing quotes, and manage our service delivery.
Data Usage
The personal data we collect is used primarily for:
- Communicating with you regarding your inquiries and service requests.
- Storing information in our CRM system, ServiceM8, and Meta for efficient service management and quoting.
Data Sharing
We do not share your personal data with third parties. Your information is used solely for the purposes described in this policy and is kept confidential within our organization.
How we deal with personal information we didn’t ask for
Sometimes we receive information we didn’t directly seek out. Where we receive this unsolicited personal information about individuals, we will consider whether the information is reasonably necessary for our functions and if we are permitted to hold the information in the same way as other information the individual has directly provided to us. If we can we will handle the information in the same way we do with other information we seek from the individual. If not, the information will be destroyed or de-identified.
Anonymity and Pseudonyms
Customers have the right to remain anonymous or to use a pseudonym when dealing with us in respect of a particular matter. However, this only applies where it is practicable for us to deal with customers anonymously or under a pseudonym, such as a general enquiry.
Data Protection
We strive to implement appropriate measures to safeguard your personal data. While we do not have specific data protection measures outlined, we ensure that your information is handled with care and confidentiality.
Cookies
We do not use cookies on our website. Your experience on our site is not tracked or influenced by cookies.
User Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at [email protected]. We will address your requests in accordance with applicable privacy laws.
Contact Information
For any questions or concerns about our privacy practices, please refer to our website for detailed contact information. We are here to assist you with any inquiries related to your personal data.
Changes to Privacy and Credit Reporting Policy
We reserve the right to make changes to this Privacy and Credit Reporting Policy from time to time and without notice by publication on our website. We recommend that our customers regularly review our Privacy and Credit Reporting Policy to ensure they are aware of any changes.